Compliments and Complaints
At Holden Financial Services, provided by Heartland Bank Limited, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.
For a compliment
For a complaint
In the first instance, please get in touch with your usual point of contact at Holden Financial Services and we will make sure your complaint is investigated promptly. We will acknowledge your complaint within 5 business days and make sure your complaint is investigated properly.
If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:
Banking Ombudsman Scheme
PO Box 25 327